· To develop general insurance business in the best interest of the
community
To be the most preferred choice of customers for General Insurance by building relationships and grow profitably
Values
· To give highest priority to customer needs
Leveraging technology to integrate people and processes
To excel in service and performance
To uphold the highest ethical standards in conducting
our business
Commitment
We will
We will
In areas coming within competence of General Insurance, respond to all commercially viable general insurance requirements of the citizenry, not hitherto available, within three months from the date on which such a demand is received.
In areas covered by tariff submit appropriate proposals to the Tariff Advisory Committee with comments within two months.
Continue to provide customized insurance products for weaker sections of the society at affordable price, within six months from the date of receipt of request for a specific type of cover.
Establish full and efficient computerized customer information counters at all regional centers, which will be further extended to cover the Divisional and Branch offices in stages.
Establish more equipped "MAY I HELP YOU" facility to cater to customers' information requirements at the Head Quarters and the Regional Offices.
Ensure issuance of 90% of documents on a day to day basis.
Prepare booklets on standard policy covers setting out essential information and make such booklets readily available for purchase at suitable places.
Organize Zonal Advisory Committees meeting at the four metropolitan cities on a regular basis from time to time to interact with customers and get feedback on insurance services.
Promote customer education in general insurance by holding workshops in important regional centers.
Make available to a customer, on request to the Policy issuing office, the status of his claim and/or claim settlement details within 7 working days.
Settle all claims within a time schedule envisaged hereunder ;
Personal line insurance claims within 30 days on completion of all requirements.
Property claims within 60 days on completion of all requirements.
Liability claims within 30 days on completion of process of law.
Ensure proper functioning of Ombudsman at the four metropolitan cities to conciliate disputes on personal lines insurance claims.
